1. Acceptance
By using DocNova you agree to these terms. You must use our tools lawfully and only on content you have the right to process.
2. Free and Pro plans
Free (Starter) and paid (Pro) tiers include daily usage limits and features as described on our Pricing page. We may update features, limits, or prices for future purchases. Changes do not reduce access you have already paid for until your current Pro period ends.
3. Payments
- Pro plans are prepaid for a fixed period (e.g. 1, 3, 6, or 12 months). Payment is processed by Razorpay.
- Prices on our site may be shown in USD, EUR, GBP, INR, or JPY based on your region and current exchange rates. Checkout is charged in the currency shown at payment unless otherwise stated.
- You are responsible for any bank, card, or foreign-exchange fees charged by your payment provider.
- A payment is complete only when we receive confirmation from Razorpay and activate Pro on your account. If verification fails after a charge, contact us with your payment reference (see Refunds below).
4. No auto-renewal
DocNova Pro does not auto-renew. Your plan runs until the expiry date shown in My account. To continue Pro after that date, you must purchase or renew a plan again.
5. Upgrades and stacking time
- While Pro is active, you may upgrade to a longer plan by paying the price difference between plan list prices. The new plan length is added from your current expiry date; remaining time on your current plan is kept.
- You may also subscribe to any plan (including shorter or the same length) at the full plan price to stack extra time from your current expiry date. Your displayed plan tier stays the same when you stack a shorter plan.
- All Pro payments follow the same refund rules below.
6. Refunds
Successful Pro payments are non-refundable. This includes change of mind, unused time, accidental purchase after Pro was already active, or dissatisfaction with features within the stated plan limits.
We will consider a refund only in these cases:
- Failed payment but amount deducted — your bank or Razorpay shows a debit, but DocNova did not activate Pro and no valid invoice was issued for that transaction.
- Duplicate charge — you were charged twice for the same plan purchase in error.
- Confirmed payment, no access — Razorpay confirms success and we failed to grant Pro within a reasonable time after you contacted us.
To request a refund, contact us via Contact within 14 days with your account email and the transaction ID from your bank or UPI payment message.
7. Cancellation
There is nothing to cancel for auto-billing — we do not store card details for recurring charges. If you do not renew, Pro access ends on your expiry date. No partial refund is given for unused days after a successful payment.
8. Service availability
DocNova is provided as-is. We aim for reliable service but do not guarantee uninterrupted access. Scheduled maintenance or outages do not entitle you to a refund for time already paid.
9. Changes to these terms
We may update these terms from time to time. The “Last updated” date at the top will change when we do. Continued use of DocNova after changes means you accept the updated terms.
10. Contact
Questions about these terms, billing, or refunds: Contact.
